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Privacy Policy

This privacy policy explains how Feedbach, under the management of Jørgen Landsnes (data controller), collects, uses, and protects personal data to connect users in service roles with their customers and to gather feedback from these customers.

1. Purpose of Processing Personal Data

Our purpose is to provide a platform where service providers can easily collect and manage feedback from their customers to improve the services they offer.

2. How Information is Collected

Information is collected through user registration and when users provide their customers' email addresses to invite them to give feedback.

3. Types of Personal Data Collected

We store users' names, email addresses, roles within the company, and optional profile pictures. Additionally, we store the email addresses of customers provided by users and the feedback received from these customers.

4. Sharing Personal Data with Third Parties

We share certain personal data with the following subcontractors:

  • Cloudflare: Cloud services and data storage
  • Mailersend: Email distribution, receives registered email addresses for invitations
  • Auth0: Authentication, email, and name

5. Security Measures

Our APIs are protected with access control via Auth0, ensuring that only authorized users can access relevant information.

6. Rights of Data Subjects

All users have the right to access, correct, and delete their personal data in accordance with the law.

7. Use of Cookies

This page does not use cookies. We use cookies to store your preferences, such as selected language, when you are logged in to the app. That's it. You can see the cookie policy as well.

8. Storage and Deletion of Personal Data

Personal data is deleted upon the user's request. Users can also retrieve their data after their organization's agreement with us has ended.

9. Contact Information

For questions about the privacy policy, please send an email to [email protected].

10. Changes to the Privacy Policy

Major changes will be communicated via email, and the updated privacy policy will always be available on our website, feedbach.me.